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Email Blast Problems

Known Email Issues with the Following Internet Service Providers.
Please click on your Service Provider

Earthlink/People PC, Road Runner, AOL


CUSTOMERS WITH ROAD RUNNER ACCOUNTS

It has come to our attention that the majority of our customers with RoadRunner internet service and e-mail accounts are not receiving any e-mail from us. RoadRunner is blocking us as spam, so we don't even get the mail returned to know that it was never received by you. This includes not only the e-mail updates, and Scrapbook EXPO e-news, but Order confirmations as well.

In order to receive e-mail from us, please contact your service provider with the following information:

1. Click on the following RoadRunner link: http://www.help.rr.com/rrwho.asp

2. Select your Provider, State, and City.

3. Using the e-mail support feature on Help and Member Services, send an e-mail to Road Runner stating the following:

"We receive e-mail from Scrapbook EXPO, and this e-mail is being blocked by you as spam. This is not spam. We have signed up for these e-mails to receive our order confirmations and information about upcoming shows in our area. What do we need to do to receive e-mail from them?

 Thank you,

[Your name]"

You can also use the Live Chat Technical support or the 24-hour Telephone Customer Support.

Thank you,

Scrapbook EXPO Staff


CUSTOMERS WITH EARTHLINK/PEOPLE PC ACCOUNTS

It has come to our attention that many of our customers with Earthlink/People PC internet service and e-mail accounts are not receiving any e-mail from us.  Earthlink/People PC Spam Blocker if set to Highest Protection requires that you the user add '@scrapbookexpo.com', and '@scrapbookreporter.com' to your Accepted Domain List.  Scrapbook EXPO recommends that you set your Spam Blocker Setting to Medium to make sure you receive email from us  (such as your order confirmation, change Confirmation, Newsletter, Free Page Layouts, etc.).


CUSTOMERS WITH AOL ACCOUNTS

It has come to our attention that many of our customers with AOL internet service and e-mail accounts are not receiving any e-mail from us.  AOL Spam Blockers if set to Highest Protection requires that you the user add '@scrapbookexpo.com', and '@scrapbookreporter.com' to your Accepted Domain List.  Scrapbook EXPO recommends that you set your Spam Blocker Setting to Medium to make sure you receive email from us  (such as your order confirmation, change Confirmation, Newsletter, Free Page Layouts, etc.)

If email is still being lost then you can always try this: (submitted from AOL Members experiencing the problem.)

  • Go to "Key Word: Spam Filters" on AOL

  • Click "AOL's Advanced Spam Filters"

  • Click "Clear Filters"

If you are still not receiving email from us then you will need to contact AOL for assistance with how to make sure you receive email from us.

     
 
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